Flexible delivery service: MediaMarktSaturn tests instant delivery for large appliances
06.08.2025 - 07:16
Just in time for the Christmas season, MediaMarktSaturn is expanding its delivery services: With two pilot projects in Cologne, Koblenz, and Dortmund, same-day and next-day delivery for large appliances is now available. In addition to the same-day delivery service for packages and goods up to 23 kg, which has been available since April 2024 and can be delivered within 90 minutes in cooperation with Uber, MediaMarktSaturn now also offers a flexible solution for large, last-minute Christmas gifts.
Anyone with a last-minute gift idea can now have larger gifts delivered to their home at short notice, in addition to the same-day delivery service with Uber for smaller packages – optionally including additional MediaMarktSaturn services. To further improve and make delivery options more flexible for customers, MediaMarktSaturn is testing same-day delivery for large appliances in the Cologne, Koblenz, and Dortmund regions. This includes products that require two-person handling for delivery, such as refrigerators, washing machines, and televisions 42 inches and larger. The pilot projects offer same-day and next-day delivery with three selectable service levels for setup and installation at the customer's home.
"We want to offer our customers flexible, fast, and convenient deliveries and services that perfectly suit their needs – and especially now during the Christmas season, enable stress-free planning for the holidays. Immediate delivery for large appliances is an important part of our strategy and therefore a logical step to meet customer needs even more individually with our delivery service," explains Stefanie Schmid-Knappe, Managing Director of MediaMarktSaturn Beschaffung und Logistik GmbH. "With these pilot projects, we aim to gather verifiable data and customer feedback to prepare for a nationwide rollout of immediate delivery for large appliances. To this end, we will gradually put up to 14 Urban Hubs into operation as regional last-mile delivery centers."
Contact
MICHAEL STENGL
Spokesperson Technology, New Business Models
corporate-communications@mediamarktsaturn.com
"Pilot projects in the Cologne, Koblenz and Dortmund area"
The first pilot project launched in August in the Cologne area, was gradually expanded, and now includes 16 stores in Cologne and Koblenz. Customers there can use same-day and next-day delivery in all three service levels. Customer interest was very high in the first two months (August and September): over 500 bookings were recorded, with the Standard Plus and Comfort options being particularly popular.
In Dortmund, the pilot project will initially run until February 2025 in four stores and is then slated for expansion. During this test phase, customers can book same-day delivery in the Standard Plus package as well as next-day delivery in all three service levels.
To ensure a consistent brand image, drivers will wear specially branded workwear, and the vehicles will also feature MediaMarktSaturn branding. Currently, immediate delivery of large appliances can only be booked in person at participating stores; later, this will also be possible online or via the app.
The three service levels that MediaMarktSaturn generally offers throughout Germany can also be booked as additional setup and installation services for immediate delivery of large appliances:
- Standard Plus, €39: Delivery to the point of use, unpacking, and removal of packaging and old appliance.
- Comfort, €79.99: Delivery to the point of use on the agreed date, unpacking, removal of packaging and old appliance, setup and connection, explanation of basic functions and a function check, and removal of old appliance.
- Premium, €119.99: Delivery to the point of use on the agreed date, built-in or undercounter installation, connection and alignment, explanation of basic functions and a function check, removal of old appliance.
Overview of participating markets:
- MediaMarkt Marsdorf, Max-Planck-Str. 24
- MediaMarkt Cologne-City, Hohe Straße 121
- MediaMarkt Cologne-Kalk, Vietorstrasse 7
- Saturn Leverkusen, Friedrich-Ebert-Platz 2
- Saturn Cologne, Hohe Straße 46-50
- Saturn Cologne Weiden, Aachener Str. 1253
- Saturn Cologne Porz, Josefstr. 12
- Saturn Cologne, Maybachstraße 115
- MediaMarkt Hürth, Theresienhöhe 4
- MediaMarkt Bonn, Friedensplatz 1
- MediaMarkt Bornheim, Bonner Straße 94
- Saturn St. Augustin, Rathausallee 16
- MediaMarkt Bergisch Gladbach, Hauptstraße 131
- Saturn Koblenz Bubenheim, An der Römervilla 3
- Saturn Koblenz Forum, Zentralplatz 2
- MediaMarkt Koblenz, Carl-Zeiss-Straße 8
- MediaMarkt Dortmund-Oespel, Wulfshofstraße 6-8
- MediaMarkt Dortmund-Hoerde, Seekante 1
- Saturn Dortmund, Westenhellweg 70-84
- MediaMarkt Dortmund, Evinger Str. 170
