Continuous optimization of the service experience
MediaMarktSaturn maintains regular communication with its partners to further optimize the service experience. The national rollout marks an important step in the development of its service offerings and underscores MediaMarktSaturn's commitment to providing its customers with innovative and user-friendly solutions that simplify their everyday lives.
The partnership with MediaMarktSaturn is also part of DPD and GLS's ambitious goal to establish a dense, nationwide network of shared out-of-home parcel locations. By 2027, the existing infrastructure is expected to expand to 20,000 shared parcel shops and parcel stations.
Stefan Middendorf, Project Manager for the National Rollout of Parcel Shops at MediaMarktSaturn:
“The successful pilot program in over 50 stores has shown that our customers greatly appreciate the convenient parcel service. With the national rollout, we are now extending the service to almost all of our stores in Germany and have two strong partners at our side in DPD and GLS. We are convinced that this customer-friendly service will further simplify the everyday lives of our customers and thus contribute to a better shopping experience.”
Michael Fetten, Out of Home Operations Manager at GLS, explains the objective:
“We want to make sending and receiving parcels, including additional services, as convenient as possible. With MediaMarktSaturn, we have gained a perfect partner for expanding our out-of-home network. This will significantly increase the number of parcel drop-off and pick-up points for GLS and DPD customers within a short period of time. We will soon be able to offer GLS customers 10,000 touchpoints for parcel receiving and sending.”
Jens Haberecht, Group Manager Parcelshop at DPD Germany, emphasizes:
“Close cooperation with retailers is an essential component for us on the path to more parcel drop-off and pick-up points, and thus greater convenience for senders and recipients. As a leading electronics retailer with a strong brand, an extensive market network, and high customer traffic, MediaMarktSaturn is an extremely attractive partner.”
